Le Poste
Under the authority of the CEO (FinCo), the HR Manager acts
as the custodian and execution lead of the HR Strategy for the FinCo. He
manages alignment and integration of organization design and performance with
business objectives and plans; implements workforce strategies that support
business strategy; provides HR insights to business and partners to deploy
solutions based on market trends that contribute to the growth and
competitiveness of the business; and, oversees delivery of HR operational
services with a deep focus on employee experience.
Strategy Development and Implementation
-Abide by the Group strategy and assist in the creation of
the OpCo functional strategy aligned with the overarching business goals, under
direction from the CEO;
-Ensure effective implementation of the functional strategy;
-Assist in review of the OpCo functional strategy and
roadmap, under direction from the CEO, to ensure its alignment with the
changing dynamics of the internal and external ecosystem.
Staff Leadership and Management
-Source, induct and manage talent in accordance with
legislative guidelines and directives from the CEO/Group;
-Continually develop a culture of strong collaboration and
effective team working;
-Ensure open communication channels with staff and implement
change management interventions when required, and under supervision from the
CEO;
-Provide definition of roles, responsibilities, individual
goals and performance objectives for the team;
- Set KPIs and provide regular performance feedback through
a well-defined and implemented performance review program;
-Assist in the development and implementation of a training
plan in order to build and develop skills within the team;
-Promote a ‘Fintech centric’ and ‘partnership approach’ to
develop strong relationships with other working groups and ensure adherence to
Group governance.
Governance
Strategic Meetings
-Performance manage resources in accordance with HR policy
and legislation where necessary;
-Participate in strategic meetings;
-Support OpCo wide transformation initiatives. Elicit inputs
from relevant parties, when required;
-Implement adequate risk mitigation and controls, with
directions from the CEO and Group team;
-Perform evaluation baseline of Service Level Agreements
(SLAs) and KPIs;
-Manage approval process from CEO/Group on new initiatives;
-Facilitate preparation of proposal on change initiatives
SLA, policies and procedures;
Escalations
- Escalate issues that will result in severe time, scope,
productivity, and cost or resource impact to CEO / Group team;
- Manage and provide solutions to escalations that have
multiple processes / functions impact on critical path of service delivery,
keeping CEO apprised of the same.
Function Tactical
- Provide inputs, when required, and execute all projects
initiated in the function;
- Assist in establishing objectives, targets and budgets for
the function;
- Identify and document key risks, issues and dependencies
and set mitigation actions, with guidance from the CEO;
- Prepare documentation for sign-off / making decisions
regarding tactical changes; apprise CEO of changes made without approval.
Performance
- Monitor performance and alignment with divisional
strategy;
- SLA approval and exception performance review.
Reporting
- Report on a bimonthly / monthly basis to the CEO relating
to progress made within the function and in accordance with the measurement
metrics set by the organization;
- Report on an ad hoc basis on specific projects, as
required.
Budgets
- Assist in managing function’s budgets in line with
business objectives, when required;
- Assist in managing project initiative budgets in line with
business objectives, when required.
Operational Delivery
- Function as a primary point of contact for
executive/senior management or specialty group regarding key organizational and
management issues in the FinCo;
- Deliver results under the guidance of the Group HR,
abiding by all the set directives and regularly reporting compliance;
- Implement governance to manage the consolidated FinCo HR
strategy, budgets and financials, under direction from the FinCo CEO, and as
guidelines set by group HR team;
- Implement & ensure execution of HR policies throughout
the FinCo, ensuring that all functions comply with the set policies;
- Provide FinCo specific input to the Organization Design
Blueprints to align with business objectives;
- Localize, implement, and manage the FinCo organization
structures;
- Ensure that key objectives set for recruitment are
complied with at all times;
- Manage execution of the performance management process
within the FinCo and ensure managers across functions are empowered to conduct
a fair and objective appraisal for their employees;
- Manage and execute Talent Management processes with FinCo;
- Undertake training needs assessment and infusion of
training programs in the FinCo, also ensuring that curriculum is regularly
reviewed and supports FinCo’s growth strategy;
- Ensure implementation, compliance & adherence to the
EVP Framework, policies, guidelines & processes defined by Group DigiFin HR
team and company Group HR team as applicable;
- Implement and manage Employee Compensation, Rewards &
Recognition processes for the FinCo;
- Manage the lifecycle management of Expatriates when
applicable;
- Manage end-to-end of employee and HR Service
administration, all the while ensuring that local employment and labour
guidelines, laws and regulations are duly complied with;
- Manage and ensure execution of the employee health and
safety programs in the FinCo;
- Ensure implementation of health and safety policy,
procedures and risk assessments, statutory compliance requirements ensuring
action is taken to mitigate risks and all corrective and preventative action of
issues arising;
- Encourage the use of HR tools and systems, in order to
drive business-critical decisions through data;
- Ensure compliance and drive the global D&I agenda set
by Group DigiFin and company;
- Participate in communities of practices and conferences,
with permission from the CEO, to facilitate knowledge sharing and positioning
of FinCo’s employer of choice brand towards the external marketplace;
- Measure the impact and benefit of the function to FinCo
and in turn, Group FinCo and report the true-value metrics. Drive continuous
improvement across all verticals;
- Regularly report to CEO on key HR metrics, and highlight
red flags as and when required;
- Other tasks and duties, as assigned.
Managerial / Supervisory Responsibilities
- Accountable for the morale, performance, and development
of the function’s human capital;
- Cascade and socialize work structure processes to enable
adoption by the team;
